FreshBooks: A+ Customer Satisfaction
FreshBooks rocks my socks off!
They recently made the cover of Entrepreneur Magazine and offered to send a free copy of it to any customer who was interested. So I quickly requested my copy and received the magazine in the mail a few weeks later. Sweet!
I flipped to the page about Freshbooks, and find a hand-written post-it note from Mike McDerment, CEO of FreshBooks, thanking me for my interest. Wow. With nearly a million customers (probably a large chunk of them requested the magazine), this guy took the time to hand-write this note to each one?! Insane. But insanely cool.
FreshBooks has done an A+ job of turning me into a FreshBooks fanboy. Their service (online invoicing & bookkeeping) totally kicks ass, but their awesome blog, welcomed email newsletter, and personal touch to customer satisfaction is what keeps me coming back for more.
This is why I recommend FreshBooks to anyone who is looking for a great invoicing / bookkeeping system for their small business. Referrals are the name of the game. And this is how you dominate.
Thanks, Brian! What an awesome post. Happy to have you as a fanboy : )
Rayanne Langdon — Queen of Hearts, FreshBooks.com
Thanks, Brian! What an awesome post. Happy to have you as a fanboy : )
Rayanne Langdon — Queen of Hearts, FreshBooks.com
Glad you got your copy…and I’m pleased to report my writing hand has (mostly) repaired itself!
LOL, glad to hear it Mike. Keep up the great work : )
Glad you got your copy…and I’m pleased to report my writing hand has (mostly) repaired itself!
LOL, glad to hear it Mike. Keep up the great work : )