When it comes to customer support for premium WordPress themes and plugins (and many other web-based products), there seems to be a pretty standard set of policies shared by most companies: No telephone support. Little if any direct email support. Forums are the primary method of support, sometimes restricted to paid customers. Specified hours for [...]
Posts Tagged ‘customer service’
WordPress Themes and the GPL License
First, let me apologize for adding yet another 2 cents to this tired GPL license debate within the WordPress community. But it’s something I feel must address as I prepare to open the doors to my new WordPress themes offering.
So here’s my take:
The only thing that really matters are the users
Converting Clients to Customers
How do you change from selling services to selling products? How do you go from serving clients to serving customers?
This freelance web design business has so many twists and turns. First you’re filled with fresh enthusiasm about quitting your job and landing your own clients. But as time goes by, satisfying all of your clients (often rediculous) requests becomes draining. You (I) start to reconsider your business model.
As a freelance web designer, you’re not left with many options if you’re hoping to embark on a mini-retirement. But I’ve been kicking around some ideas that may help to relieve some of the of stress of being overworked and bogged down with mundane website maintenance requests.
FreshBooks: A+ Customer Satisfaction
FreshBooks rocks my socks off!
This post explains why I recommend FreshBooks to anyone who is looking for a great invoicing / bookkeeping system for their small business. Referrals are the name of the game. And this is how you dominate.